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Reopen Order in NS?(optional)

Store Domain

Team/Channel

Order Number

Customer's Email Address

Order Date

Order Time

Contact Date

Contact Time

Cancellation Type

Club Cancellation Type

IF Status

Within 1hr?

Amount more than 100?

Approved by

Name of support that approved

Item to cancel (Item Name, SKU and Quantity)

(SKU and Quantity) Example: EMP-TKC-62008-XXL-WHT / 1x

Amount To be refunded

Cancellation Refund Tag

Refund Subcategory

Refund Tag

Item/s to refund

(SKU and Quantity) Example: EMP-TKC-62008-XXL-WHT / 1x For Beauty SKU & Quantity to Refund: (only if Partial Order) Use ; to separate SKU and Quantity (ex: SPADR-TSDSPG ; 1) Use & to separate multiple SKUs (ex: SPADR-TSDSPG ; 1 & SPADR-TSDGB4 ; 2)

Manual Replacement Subcategory

Change Subcategory

Loop Returns Subcategory

Reason for Manual Request

Reason for Exchange

Correct Shipping Address

Addressee name Address 1 (Street Address) Address 2 (Additional Address) City State Zip Country

Free Item to Add

(Name, SKU, Quantity)

Missing Item

Original Name, SKU, Quantity

Subscription Date

Club Cancellation Reasons

Refundable in months

Customer Verbatim

Customer asked for cancellation confirmation?

Shaperbox Concern

Autoship Subcategory

GMA Order Category

Store Domain

Original Item/s

Name of Item / SKU / Quantity

Item/s to receive

(SKU and Quantity) Example: EMP-TKC-62008-XXL-WHT / 1x

Netsuite Customer Name

Number of exchanges

Order Tracking Number

Tracking number of the order

Customer's Phone Number

Attachments(optional)

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